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RETURNS |
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REFUNDS
If you find a
manufacturing or printing fault on any t-shirt purchased on this site, simply return your
purchase within 7 days for a full refund - telling us what the problem is. Sorry we
cannot refund freight charges on delivery and return of goods. Return freight is
at your expense. WE DO NOT REFUND IF YOU CHANGE YOUR MIND.
GOODS DAMAGED IN
TRANSIT
If your purchase is damaged in transit we will send you a "no
charge" replacement, freight free. You will need to return the damaged product
to us for assessment.
METHOD OF
REFUNDS
Coast to Coast Embroidery and Design will refund using the
original payment method, i.e. if paid via paypal, refund will be via paypal
(less any fees paypal charge). We do not mail out check refunds.
HOW TO MAKE A
RETURN
All we ask is that you print and fill in the Returns Form
below, and return the product in its original condition with its packaging. We
will also need a copy of your order confirmation record and goods
receipt.
RETURNS INFORMATION
Please provide us with the
information outlined below. This information must accompany all
returns.
Name:
Street
Address:
Town/Suburb:
State:
Postcode:
Country:
Email
Address:
Contact Phone: (_____)________________
Preferred Contact
Time:
Product Details:
Returned Item:
Code # :
Receipt # :
Order
Date:
Reason for return:
What would you like us to do?
a.
Replace with another of the same product
b. Refund
(I understand that with either of the above options, replacement or refund
will occur only after garment has been returned)
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